Mail sent to virtual domains hosted on Digital West may be forwarded to other email addresses, or it may be delivered to a "POP box" (from the term "Post Office Protocol" used in email transmission) on the Digital West Networks mail server and then accessed via a web browser interface, or by an email client such as Outlook, Outlook Express, Eudora or any of a number of other mail client programs.  Since they are the most commonly used, we have detailed examples for Outlook, Outlook Express, and Thunderbird.  Regardless of your choice of email client, you will need to provide several pieces of information to define where and how your email is sent and received.

Email Address: This will be the email address (info@yourdomain.com or joe@mydomain.com) that you will be using when you send email with this configuration. The selection of your email address is a decision made by you or by your organization.

Username or Account: This is a unique name that identifies you to the mail server. Generally this will be the same as your email address.

Password: A default password will be assigned with each POP box.  This password should be changed by using the utility at https://login.digitalwest.net. Note that the password is case sensitive.  Passwords are encrypted on the system.  If they are lost or forgotten then you must contact support to reset the password.  Please use good passwords -- a minimum of six characters, preferably not a word found in the dictionary, your username or other easy to guess sequences.

POP3 (incoming) server: The POP server for retrieving mail sent to your Site Host 101 hosted domain is "pop.digitalwest.net".

SMTP (outgoing) server: In most cases the SMTP server should be the SMTP server of your connectivity provider, usually an ISP.  In order to prevent the outgoing mail server from being used by just anyone (for sending spam), properly configured mail servers will not relay for sources outside their network.  See notes below for special situations where the Digital West Networks SMTP server is needed.

Typically your connectivity provider (ISP) will call their SMTP server something like "smtp.myisp.com" or "mail.myisp.com". For your convenience below you may find some links to the SMTP server information for some local and common ISPs.

Note, that for mail associated with your Digital West domain, you will be concerned only with the SMTP/Outgoing mail server configuration from the ISP's site. Their POP server information is not used for this situation.

In some circumstances the normal use of an ISP's SMTP server is not possible.  Some examples are:

• The ISP filters the "From" header of outgoing mail and rejects any that are not one of their domains.  The suggestion to use the "Reply to" header for your domain address is generally not acceptable for any rational business use.  This seems like an attempt to punish customers who utilize outside hosting services and is not to be mistaken for a security / spam prevention measure.
• Verizon DSL business service does not provide @verizon.net mailboxes to their customers and will not provide mail service unless Verizon is hosting the domain.
• Businesses which need internal email may have their own mail server.

For any of the above situations contact support at Digital West to determine if an exception to the mail relay rules can be made for your case.

Another exception to the normal situtuation is when the ISP is AOL.  AOL uses their own propietary software for email and is not compatible with standard email clients.  In that situation, it will be necessary to use the webmail interface in order to send mail so it is "from" the domain name address instead of an AOL address.

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